38 Positions of Sales Associates (Loan Officer) at Urwego Bank Plc

Sales Associates (Loan Officer)

Urwego Bank Plc is dedicated to provide financial services to the people of Rwanda. Motivated by Jesus Christ’s call to serve those in need. Its mission is to achieve economic spiritual transformation in the lives of underserved, using financial services and tested trainings as we share Jesus Christ’s love. Urwego Bank wishes to recruit Thirty-Eight (38) qualified, competent, committed and proactive Sales Associates (Loan Officers) to support the sales business in different Branches and credit office at Urwego bank Plc as indicated below.

Service:  Sales Associates

Department: Business

Reporting to: Sales Team leader

Location:

JOB SUMMARY.

Supporting the management of portfolio of micro borrowing clients with proper supervision, help to achieve growth targets as well as maintain excellent portfolio quality and provide reliable and quality customer service in a way that promotes Urwego Bank’s entire business and enhances transformation in clients’ lives.

RESPONSIBILITIES

Promote and fulfil Urwego Bank’s 3Ms as listed above while working within a Christ-centered environment that is mission-driven, community-oriented and results-driven.

Spiritual Integration and Christian Witness

• Ensure a personal, healthy spiritual balance within family, work, and church life through the adoption of biblical personal and spiritual disciplines; and

• Conduct daily work, make decisions, and help Urwego Bank make decisions in a way that witnesses to the presence, power, and love of Jesus and the reality of his Kingdom on earth.

Major Areas of focus:

• Marketing and growing the number of active clients
• Growing the total Portfolio Outstanding of the branch
• Managing the Portfolio at Risk of the loan book under their control
• Client Retention
• Holistic life improvement (HLI) trainings
• Quality customer service
• Driving mHose and other electronic financial usage in the bank

Essential Duties/ activities for the sales staff:

The sales staff will work with the sales team leader or a senior sales officer to achieve the following:

• Marketing and Business Development of micro lending products to achieve growth targets.
• Process and Administer loans/ loan origination.
• Manage community/Trust Banks.
• Monitor loans to ensure portfolio at risk (PAR) stays within target.
• Maintain Superior Levels of Customer Delight.
• Act as Marketing Agent for other Urwego Bank products and services

QUALIFICATIONS

Minimum Education and Experience

• High school and or Advanced diploma in a business-related subject or field from a reputable school/ college/ University for Group sales position

Applicants for the Individual sales position should have a minimum of university degree qualification in the relevant field

• Experience of working with grassroots communities, cooperatives, savings and lending groups will be added advantage.

• High school graduate applicants should have no less than three years of field experience or and community work.

• Having a teaching experience would added advantage

Skills expected.

• Personal acknowledgement of and commitment to Urwego’s mission and values.

• Good mathematical skills, ability to calculate interest, commissions, percentages, etc.

• Strong ability to motivate, engage and train adults and communities

• Community based conflict resolution

• Good skills in organization and time management

• Excellent negotiation, presentation, communication and interpersonal skills.

• Knowledge of the economy/markets where Urwego Bank is operating

• Basic skills in personal computer operation, word processing and spreadsheet software.

• Personal experience in managing or running a business is added advantage
• Outgoing personality which enjoys working with people

How to apply: 

Please submit the following documents to urwegohr@urwegobank.com. Please send the documents as one folder/file with the position you’re applying for as the subject.

In your application, please indicate exactly which branch you would like to work.

Eg Application for the position of Individual sales associate – Rwamagana

• Motivation/application letter explaining your suitability for the sales position
• Curriculum vitae (CV) and a copy of academic documents.
• 2 referees that are not blood relatives with their full current address/and phone contact.
• Notarized Academic Documents
• Recommendation from your church pastor or priest whichever applies.
• Copy of your National ID
• Statement of Faith.
• Criminal Record Form from Irembo.

Deadline for application: Friday 15th April 2022. 5 PM

Applicants should preferably be residents in the areas where the job is located or possess proven knowledge of the job location.

Only shortlisted Candidates shall be contacted for the test and interview.