Job opportunities – Urwego Bank Plc

Urwego Bank Plc is dedicated to providing financial services to the people of Rwanda. Motivated by Jesus Christ’s call to serve those in need. Its mission is to achieve economic spiritual transformation in the lives of the underserved, using financial services and tested trainings as we share Jesus Christ’s love.

Open positions

1.Sales Associates ( 6 Positions)

JOB OPPORTUNITY.

Mission

To provide a ladder of opportunity to underserved communities in Rwanda, as we proclaim and live the Gospel of Jesus Christ.

Method

We share the hope of Christ as we provide financial services and biblically-based training that restore dignity and break the cycle of poverty.

Motivation

The love of Jesus Christ motivates us to identify with those living in poverty and be His hands and feet as we strive to glorify God.

 Sales Associate

Urwego Bank Plc is dedicated to providing financial services to the people of Rwanda. Motivated by Jesus Christ’s call to serve those in need. Its mission is to achieve economic spiritual transformation in the lives of the underserved, using financial services and tested trainings as we share Jesus Christ’s love. Urwego Bank wishes to recruit competent, committed, and proactive (6) Sales Associates to support the sales business of Urwego bank Plc Kigali Branches

Job Title: Sales Associate

Department: Service Delivery Department

Reporting to: Sales Team leader

Directly Supervises: None

Location: Kigali

JOB SUMMARY.

Sales Associate develops a relationship and manages a portfolio of micro borrowing clients with proper supervision. Must also ensure that growth targets are achieved, as well as maintain excellent portfolio quality. A group sales officer must provide reliable and quality customer service in a way that promotes Urwego Bank’s entire business and enhances transformation in clients’ lives.

RESPONSIBILITIES

Promote and fulfill Urwego Bank’s 3Ms as listed above while working within a Christ-centered environment that is mission-driven, community-oriented and results-driven.

Spiritual Integration and Christian Witness

1.      Ensure a personal, healthy spiritual balance within the family, work, and church life through the adoption of biblical personal and spiritual disciplines; and

2.      Conduct daily work, make decisions, and help Urwego Bank make decisions in a way that witnesses to the presence, power, and love of Jesus and the reality of his Kingdom on earth.

SALES ASSOCIATE MAJOR AREAS OF FOCUS:

1. Major Areas of Performance Measurement:

Ensure growth targets are achieved on the Number of active clients, total Portfolio Outstanding, Portfolio at Risk, Client Retention, and Holistic life improvement (HLI) trainings and provide Quality customer service

2. Essential Duties and Accountabilities:

• Proactive marketing and Business Development of group lending products to identify potential group loan clients and achieve growth targets
• Meet and build a working relationship with local authorities’ leaders and local businesses in his/her area of operation on a regular basis
• Educate small business owners in the area of operation on Urwego Bank’s products and services and ensure all potential clients understand the responsibilities attached to a loan.
• Facilitate formation of groups or client meetings to achieve growth targets

3. Process and Administer loan origination and disbursement

• Collect and verify all client information and perform a comprehensive assessment of potential clients before the loan application is put forth for approval.
• Make objective recommendations on a potential client’s character, creditworthiness, and paying capacity to the credit committee or other delegated authorities.
• Ensure loans are processed in a timely manner according to the agreed, customer needs, and bank lending policies.
• Maintain comprehensive records on all clients and submit timely reports (e.g., client exits, defaulter notice), etc.)
• Sensitize and train all group clients on the benefit of mHose, ensure that all group clients transact through an mHose agents for basic activities such as loan repayment, savings and loan withdrawal whenever possible.

4. Enhance group management and training

• Along with group leaders, facilitate orientation, monthly meetings and ensure 100% attendance and collection of repayments.
• Conduct transformation training activities to ensure clients are empowered in areas of personal financial management, disease prevention, planning for the future, and the spiritual growth of lives.
• Ensure rotational leadership of the group to enhance transparency and accountability traits in the group and mentor group leaders in areas such as leadership, arrear management, and conflict resolution.

5. Monitor loans to ensure PAR stays within target

Monitor usage of loans by clients to ensure regular loan payments. Take immediate action with past due payments according to Urwego Bank’s delinquency management policies and procedures to ensure prompt repayment

Ensure portfolio at risk >30 Days remains below 5% at all times for group loans.

Competencies

Customer Orientation – Embodies a strong customer orientation and seeks new and better ways to serve end clients.

Good Communicator – Communicates well, both verbally and in writing.  Effectively conveys and shares information with others.  Presents ideas clearly and concisely.

Interpersonal Skills – Maintains positive working relationships with individuals and teams at all levels of the organization.

Compliance to Policy and Procedure

Maintain a copy of the valid policy and procedure manuals for the critical processes associated with service delivery.

Regulatory Alignment

Ensure adequate knowledge of regulatory requirements on account opening and general banking operations.

QUALIFICATIONS

• Personal confession of Christian faith and commitment to the mission of Urwego Bank.
• Bachelor’s degree in business, economics, or related field;
• 2 or more years of experience in microfinance, banking, or financial services sector;
• Experience in customer service operation, complaint, and conflict management.

How to apply

Interested and eligible applicants should submit the following documents to Urwego Bank Plc Head Office at Remera, Umuyenzi Plaza not later than 30^th November 2020 at 5 pm.

Applications should be addressed to the HR Department

1. An application letter explaining your suitability for the position,
2. Curriculum vitae with 2 referee names,
3. Degree Certificate, and additional certificates if any.
4. Recommendation from your Church with a validity of not less than 6 Months
5. Signed Statement of Faith.
6. Copy of ID

Only selected candidates will be contacted for the test.

Thank you.

2.Individual Sales Officers ( 4 Positions)

Urwego Bank Plc is dedicated to providing financial services to the people of Rwanda. Motivated by Jesus Christ’s call to serve those in need. Its mission is to achieve economic spiritual transformation in the lives of the underserved, using financial services and tested trainings as we share Jesus Christ’s love. Urwego Bank wishes to recruit (4) qualified, competent, committed, and proactive Individual Sales Officers to support the sales business of Urwego bank Plc Kigali Branches

Job Title:  Individual Sales Officer

Department: Service Delivery Department

Reporting to: Sales Team leader

Directly Supervises: None

Location: Kigali

JOB SUMMARY.

Individual Sales Officers are expected to develop and manage a portfolio for individual clients with minimum supervision to achieve growth targets as well as maintain excellent portfolio quality.  The Individual Loan Officer acquire new clients, ensure the checklist is filled properly, and should produce a credit analysis to the MCC or BCC requesting approval. Must also ensure that they provide reliable and quality customer service in a way that promotes Urwego’s entire business and enhances transformation in clients’ lives.

RESPONSIBILITIES

Promote and fulfill Urwego Bank’s 3Ms as listed above while working within a Christ-centered environment that is mission-driven, community-oriented, and results-driven.

Spiritual Integration and Christian Witness

1.      Ensure a personal, healthy spiritual balance within the family, work, and church life through the adoption of biblical personal and spiritual disciplines; and

2.      Conduct daily work, make decisions, and help Urwego Bank make decisions in a way that witnesses to the presence, power, and love of Jesus and the reality of his Kingdom on earth.

Competencies

Customer Orientation – Embodies a strong customer orientation and seeks new and better ways to serve end clients.

Good Communicator – Communicates well, both verbally and in writing.  Effectively conveys and shares information with others.  Presents ideas clearly and concisely.

Interpersonal Skills – Maintains positive working relationships with individuals and teams at all levels of the organization.

Compliance to Policy and Procedure

Maintain a copy of the valid policy and procedure manuals for the critical processes associated with service delivery.

Regulatory Alignment

Ensure adequate knowledge of regulatory requirements on account opening and general banking operations.

QUALIFICATIONS

• Personal confession of Christian faith and commitment to the mission of Urwego Bank.
• Bachelor’s degree in business, economics, or related field;
• 2 or more years of experience in microfinance, banking, or financial services sector;
• Experience in customer service operation, complaint, and conflict management.

INDIVIDUAL SALES OFFICER MAJOR AREA OF FOCUS:

• Market and Business Development of Individual Loan Products to achieve growth targets
• Proactively identify potential loan clients, as well as potential depositors and follow them through until a deal is closed with Urwego
• Educate Individual business owners in the area of Urwego’s products and services and ensure all potential clients understand their responsibilities attached to a loan.
• Collect, verify, and update all client information and perform a comprehensive assessment of a potential client.
• Make objective recommendations on a potential client’s character, creditworthiness, and paying capacity to the credit committee.
• Ensure loans are processed in a timely manner according to the agreement, customer needs, and bank lending policies.
• Monitoring and recovery of delinquent loans from the Portfolio at Risk from one day to 90 days, but focusing on early-stage delinquency management (1-30 days)
• Maintain comprehensive records on all clients and submit timely reports (e.g., client exits, warning letters, visit reports, rescheduling request, etc.)
• Monitor usage of loans by clients to ensure regular loan payments and maintain Superior Levels of Customer Delight
• At all times, treat prospective and actual clients with respect, integrity, stewardship, and commitment to the poor in line with Urwego’s core values.
• Act as liaison between clients in the fields and the Sales Team Leader or Branch Manager, giving client feedback and providing recommendations on improving products to be more client focused.
• Handle any other task assigned by the Sales Team Leader or Branch Manager

Competencies

Customer Orientation – Embodies a strong customer orientation and seeks new and better ways to serve end clients.

Good Communicator – Communicates well, both verbally and in writing.  Effectively conveys and shares information with others.  Presents ideas clearly and concisely.

Attention to details – Crosscheck, verify all information and data from clients, do a background check to ensure the client’s character and capacity has been assessed

Interpersonal Skills – Maintains positive working relationships with clients, credit team, credit administration, and other support teams at all levels of the organization

Compliance to Policy and Procedure

Maintain a copy of the valid policy and procedure manuals for the critical processes associated with your work such as credit policy, HR Manual, fraud detection guidelines and ensure compliance to those policies

• Knowledge and Skills
• Basic experience and/or training in accounting, financial and/or credit analysis or related areas.
• Good mathematical skills, ability to calculate interest, commissions, percentages, etc.
• Knowledge of the microfinance industry and community development.
• Excellent negotiation, presentation, communication, and interpersonal skills.
• Knowledge of the economy/markets where Urwego is operating
• Intermediate skills in personal computer operation, word processing, and spreadsheet software.

QUALIFICATIONS

• Education and Experience
• Poses a Degree in Management, business administration, Finance, or another similar field
• At least 2 years’ experience in a bank or an MFI institution as An Individual loan officer or Marketing officer
• High-quality selling skills are a requirement
• Excellent written and verbal communication skills in English and including report writing.
• Excellent interpersonal, time management, and organizational skills
• Highly independent and driven by sales targets.
• Knowledge of MS Word, PowerPoint, and Excel is a plus

 How to apply

Interested and eligible applicants should submit the following documents to Urwego Bank Plc Head Office at Remera, Umuyenzi Plaza not later than 30^th November 2020 at 5 pm.

Applications should be addressed to the HR Department

1. An application letter explaining your suitability for the position,
2. Curriculum vitae with 2 referee names,
3. Degree Certificate, and additional certificates if any.
4. Recommendation from your Church with a validity of not less than 6 Months
5. Signed Statement of Faith.
6. Copy of ID

Only selected candidates will be contacted for the test.

Thank you.

Urwego Bank PLC

Management